14 days. No reason needed.

Last updated: 8 October 2026

This is a courtesy translation. Only the French version is legally binding.

The rule

At checkout, you ask for immediate access to the cloud and waive the statutory withdrawal period. We still give you 14 days from the first payment of your subscription to ask for a refund. No justification is required.

The cloud having been opened to you at once, the refund covers the first payment in proportion to the month's credits you have not used, tax included. If you have used none, you are refunded in full.

An untouched top-up of credits is refundable within 14 days of its purchase.

If the waiver checkbox was not shown to you at checkout, the statutory right of withdrawal applies: the first payment is refunded in full within 14 days.

Try it first

The app is free, wiki included, with your local models and your own API keys: nothing forces you to subscribe to judge the product. The subscription only adds the TyKaoz cloud.

How to ask

Write to demat@tykaoz.bzh from the email address used for the payment, or give us your key. That is all: no form, no ticket number to obtain first.

You can also go through Paddle, who took the payment and issued your invoice. The link is at the bottom of that invoice. Both routes lead to the same result.

Timing

That last delay is out of our hands: it depends on your bank and on the payment method used.

What happens next

A refund ends the subscription and its remaining credits: the TyKaoz cloud closes. The app itself keeps working as before, with your local models and the wiki.

Nothing is erased from your Mac. Your conversations, your documents and your wiki are yours and stay where they are, whatever the outcome.

Renewals

Payments after the first are not refundable: cancel before the renewal date not to be charged, from the app (Settings → Licence → Manage subscription). A yearly subscription is reminded to you by email before each renewal.

The only limits

We reserve the right to decline a refund in cases of clear abuse: repeated subscribe-and-refund cycles, or attempts to circumvent the counting of credits. It is rare, and we will explain ourselves if it happens.

After 14 days we are no longer bound to refund. Write to us anyway if your situation warrants it: we look at cases one by one rather than pointing at a rule.

This policy restricts none of your statutory rights, including the warranties of conformity and against hidden defects under French law. See the terms of sale.

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